I have an IQ panel that links to my kwikset front door. I can go on my alarm.com app and I am able to lock or unlock my front door. However, it is now showing a malfunction at front door and I am unable to see if my door is locked or not, and I am unable to lock/unlock it from the app. I have tried restarting the network. Not sure what else I can do? thank you
I am not seeing an account through Surety associated with this username, you may need to reach out to your service provider for more detailed instructions.
However, a malfunction indicates the device is having trouble communicating with the alarm panel. More information and steps on how to resolve a malfunction can be found here