The basic network setup is a a router/access point in one box, cable modem, three separate wireless network SSIDs (2.4 & 5 that are on the same network segment, guest network on its own subnet), 24 port gigabit switch for various stuff that’s mostly on the same network segment as the 2.4/5GHz wireless.
I have maybe 10-12 wireless clients running at any one time, some of them streaming video and the rest just standard mobile devices or PCs. I run a big SAN for storage locally.
It’s pretty standard, no VPN that’s whole house for now, so anything not running a separate VPN client is all on the open network connecting to the internet.
Internet service is gigabit fiber so no bandwidth challenges ever.
According to ADC it appears that Two Factor Authentication can interfere with communication between the panel and the SkyBell.
In order to appropriately test, you will want to remove the SkyBell and factory reset the unit. You will want to also disable Two Factor Authentication. Then you will want to re-add the SkyBell and try again. Any Change?
Yeah, gotcha, just making sure that’s what you were talking about. I can disable that now but the doorbell reset etc. isn’t going to happen until the weekend again…
So just removing 2FA did the trick, no reset needed. Video to the panel was working as of last night.
Question: Does the same restriction apply to say the V722 cameras or is it just due to the path the doorbell takes through Skybell’s servers before hitting ADC? If this applies to all IP cameras, that’s kind of crappy from a security standpoint especially coming from, you know, a security company.
I dont believe so no, Alarm.com indicates this is a known issue with the SkyBell only. While they indicated that a fix was in the works, there is no ETA for that fix.