Doorbell Camera Install Issue

[jwcsurety (Jason)]

I do not see a Surety subscription tied to this user, do you use Surety as your Alarm.com service provider?

Be sure to verify with your provider that your account has Video Analytics required for use of the VDB770. And be sure that you are using a device on the same network as the camera when trying to find it.

Instructions on how to add the VDB770 to your network successfully are described below. Double check these steps before trying again:

How To Reconnect a Camera to the network After router, equipment, or Wi-Fi settings change

Reconnect an ADC-VDB770 if the wireless network or router changes If the ADC-VDB770 disconnects from the network due to networking hardware replacement (e.g., a new router or access point) or Wi-Fi settings change, reconnect the device using AP mode or WPS. Reconnect the VDB770 using AP mode: The camera is in Access Point (AP) mode when the button LED is blinking white. If necessary, access AP mode by holding down the doorbell button for 35-40s and release when the LED turns to blinking whit…