Disabling alarm by closing sensor that was set off

Support
1

I was cleaning the windows in my house and began opening the window, I opened the window about 2 inches and the alarm started going off because I forgot I had it armed. I quickly closed the window and the siren stopped going off. I went over to the panel and it showed “Armed Stay” just as if an event never happened. I went over to recreate the problem again but it went off and stayed on.

Has anyone else had this issue? Seems pretty serious if a burglar were to open a door and quickly close it out of surprise only to not be detected at all.

2

I’ve never heard of that happening. We’ll have to check with Qolsys when they open on Monday. It might have been put in as a “feature”.

3

When did this occur? Did you receive a “Pending Alarm” notification for that zone?

I have been unable to replicate what you report, but I am awaiting word from Qolsys whether any setting could possibly cause this. There are a number of feature settings which alter the panel operation in some capacity.

4

Word is that there are no features that should cause this reaction at the panel.

I see some pending alarms in your history, but these may be attempts to replicate the scenario. Do you know what time and date this occurred (perhaps an hour ballpark time?)