Dimmer not showing up on Alarm.com

I have added a new Linear dimmer switch to my system. I can see it and control it from the panel, however it does not show up in alarm.com. none of my other devices have this problem. I have rediscovered the network multiple times, and removed and readded the switch. How do i get it to show up in alarm.com?

How long ago did you add the switch? Unfortunately, it can sometimes take some time for Alarm.com to show z-wave devices after they are added. We can hasten the process by pushing a request for an updated equipment list on our end, which I have done for you this morning. If that is the problem it should appear in the next 5 minutes or so.