My Mother in Law came by earlier than expected and did not know the alarm was on. She set it off. My wife and I both at different locations tried to remotely turn it off, and for some reason neither one of us could get the command to go through. Apparently it did because she said it was now disarmed once we called.
The police then showed up to the house. Usually, the alarm company would call and I could tell them it was a false alarm and no need to send anyone. However, this time, no one ever called my wife, myself, or any of our secondaries.
Did they stop calling now? My wife and I both have YouMail with spam blocking. Is it possible they were blocked? Are there certain numbers we should whitelist?
Is there 2-way communication through the Qolsys panel?
Thanks for the details!