Confused Login

I am so confused. I have the alarm.com app on my ios device; however, I cannot access it using the credentials I have saved. I signed into suretyhome on the web and attempted to use the credentials I wrote down for alarm.com to no avail.
Do I need to start over with alarm.com?

If you are having trouble remembering the username and password for your Alarm.com account, you can use the retrieval tools on this page link at any time to get a username reminder and then if necessary reset your password as well.