Confused Login

I am so confused. I have the app on my ios device; however, I cannot access it using the credentials I have saved. I signed into suretyhome on the web and attempted to use the credentials I wrote down for to no avail.
Do I need to start over with

If you are having trouble remembering the username and password for your account, you can use the retrieval tools on this page link at any time to get a username reminder and then if necessary reset your password as well.