We recently closed down our business (2 separate Surety Alarm systems) and moved my residence (3rd alarm system). In my new residence, I re-used the sensors & keypad from the old residence on the windows/doors. Now we’re having all kinds of issues-
The system randomly reports one of the sensors (right now, it’s the garage entry door) as being open, even tho it’s confirmed closed and no one has opened it.
It randomly reports that keypad 1 has a loss of supervision.
I re-named one of the sensors from Living Room Window to Front Door. When opened/closed (or alarm goes off from that sensor), it reverts back to reporting it as the original name- Living Room Window, as well as texts me the old name. The new name doesn’t stay registered.
I set the system to ‘Away’ mode. The countdown begins in order to exit the property. I open the front door (or any sensor for that matter) and the alarm instantly goes off, while it still continues to count down.
This thing is all messed up. I have it plugged in, battery working, currently have a radio signal of ‘7’.
Can you help ASAP?