Cellular Radio Test / Cell Communicator Test timed out

Support
1

I’m trying to set up my new system (IQ Panel 4) and keep getting notified that the Cellular Radio Test / Cell Communicator Test timed out.

It says “For new installs, please verify an account has been created.”

I have already set up my Alarm.com account and am able to log in, but still having this issue. What should I do?

2

@tyler

3

It looks like your panel is still not communicating at this time via either cellular or broadband. I would first try a power down for about 20 minutes.

Settings > Advanced Settings > Power Down. Wait about 20 minutes then boot back up. Allow a few minutes after boot up then run a cell test Any change?

4

Thanks Jason. That seems to have worked. Can you confirm the system is visible and connected on your end?

5

Yes, looks like the system is communicating normally and responding to both cell and broadband pings.

6

Thank you!