Cellular Connectivity Suddenly Down

Support
,
1

This morning my panel reported a failure with the cellular connectivity. Things still are working over the GoBridge, but on the cellular status screen my signal is suddenly showing 13/31 when normally it’s around 21. I moved the antenna with no change in signal strength and then REMOVED the antenna with the panel STILL showing 13/31. A cell phone test fails with it being unable to obtain network registration.

The Radio Status screen shows:

Signal Strength: 13/31
Serial: Shows correctly
Subscriber ID: blank
Reg status: unknown
Connection status: idle
Power status: off
Sim status: not locked (this is the cdma version)
radio freq: auto
error: not registered

Ideas?

2

Well then, never mind. I pulled the battery and power and just rebooted the darned thing and it’s working perfectly now. Just like cell phones of old, when in doubt, pull the battery!

3

This looks like the connection may have switched towers. The signal strength will take a little while to report a new value, does it still show 13?

I would recommend removing power, unplug AC then battery, reconnect antenna, allow 2 minutes, then power back up, battery first, then AC.

Does it return to the expected performance?

EDIT: looks like I got here a minute late :slight_smile: Glad that resolved it.