I purchased an Aeon Z-wave energy monitor and successfully enrolled it into my panel. I just have Surety chat support enable my account for “energy monitoring” – additional $2 a month plan.
Now when I enter the portal and try to click the “Start using emPower Energy,” I get asked for my electrical provider and pick the only one correctly listed in dropdown box “PSEG Long Island,” click next and it says “Green Button is not supported by your utility.” And it brings me back to the main screen with the “Start using emPower Energy.”
Please advise – is green button mandatory in order to monitor energy devices? I certainly didn’t think so.
See screenshots below.