I bought a SMK3 from Surety Cam. It is attached to the base and I cant get it off the base (its not mounted on the ceiling yet.
The two lines (on the unit and base) are lined up. I am afraid if I twist too hard it will break it.
Also, when programming the Go Panel, I hit the test button for 4 seconds and it did not transmit its ID. How do I do this?