I have a Schlage BE469 installed. Rules and locking/unlocking the device appear to work fine. However, I cannot seem to manage lock access/users on the 2GIG panel or alarm.com.
When I try to enable lock access for a user on alarm.com, it says (Pending) and eventually fails after 20 or so minutes. When I enrolled the lock on Z-Wave, a message on the 2GIG panel said to go to Door Locks > my lock > Codes on my 2GIG, but I don’t see “Codes.” My only option is Unlock/Lock with a big blank to the right of that where I assume “Codes” would be.
I’ve started over and removed my lock from Z-wave, factory reset, added back to Z-wave–and nothing else. Am I supposed to do something on the lock before it will allow managing lock access through Z-Wave?