Hello-
We’ve been trying to connect a newly purchased wireless smoke and heat detector to our control panel / alarm system. We cannot find a DL sensor ID on the back of the unit, and the auto pairing does not yield a connected device once we test signal or run an alarm test. Any assistance is appreciated!
What is the make/model of the smoke detector?
If you aren’t sure, please provide a picture of the unit so we can best assist.
If this is a Qolsys IQ Smoke, programming steps can be found here.
If this is a PowerG smoke detector, place the panel into Auto Learn Mode, then insert the powerG smoke detector batteries. This should prompt the sensor to broadcast its sensor ID to the panel.
It’s the Tyco PG9936.
The PowerG PG9936 is learned into the Qolsys panel via the Auto Learn Feature.
Start by having the smoke fully powered down (remove all batteries). Then enter Auto Learn mode at the panel and insert the batteries into the smoke, with the smoke in line of sight of the panel. The smoke should broadcast its sensor ID to the panel, this is a 7 digit number XXX-XXXX and can be found on the back of the unit and on the box it comes in.
After following the above, are you able to get the smoke sensor learned in?
The sensor ID that is filling in is only 6 digits, but it looks like it may have connected. The issue now is when we run a sensor test is reads as ‘critical (-101)’ no matter where we place it, and the LED on the unit runs red.
However, it went off randomly and called the fire department minutes ago, but once we put the system in test mode and set off the alarm again, it doesn’t register on the keypad or system.
Is the LED flashing red every 4 seconds?
Yes.
A PG9936 in this state is still fully operational and will detect and report any subsequent fire alarms but there appears to be a known issue with the installer/test mode and the pg9936 on the Qolsys IQ Panel 2+
Qolsys recommends If the LED is flashing Red every 4 seconds you will need to activate/trip the smoke detector again, then at the IQ Panel 2+ press silence alarm, enter the user code, then disarm the system. The command from the IQ Panel 2+ will then be sent to the smoke detector to reset the alarm memory LED. Afterwards the smoke should revert to normal.
You will want to keep your 24/7 monitoring account on test mode to avoid false dispatches during this time. This can be done via the Professional Monitoring tab in the System Manager feature of your Surety account or by calling operators directly.
With the monitoring account on test mode, you can test the smoke detector and contact 24/7 monitoring operators to ensure signals are received, without dispatch occurring.
We have now tried tripping the smoke detector multiple times and nothing registers on the IQ panel or with the system. Sensor test still reads as critical (-102).
Can you post a picture of what you are seeing?
What is the name of the sensor as it is programmed? I am not seeing and PowerG sensors in Alarm.com, was the source field in sensor programming set to PowerG?
See below images. This alarm just went off at 4:26pm but we did not trip it… luckily we are in test mode. Not sure why it would randomly go off.
We did not trigger this alarm at all. Randomly went off.
Currently there are 3 Smoke Detectors programmed into your system:
Based on programming, none of these appear to be PowerG, PowerG sensors have an ID that follows this XXX-XXXX pattern.
The Hallway Smoke sensor programming in the picture is programmed as a RF319 in the Source field and based on its Sensor DL ID, 4DD742 that is a 319.5MHz sensor, not PowerG.
Are you able to post a picture of the powerG smoke detector you have, including the Sensor ID?
You will want to make sure that the smoke detector you are learning in matches the sensor ID of what is reported to the panel when in Auto Learn Mode.
You may want to remove the smoke from programming until you figure out which is the correct one you are trying to programming.
Changing the Sensor Group to 25 Local Safety Sensor . type will prevent the sensor from triggering the alarm as well.