I cancelled Brinks. I still have to wait 30 days before they officially cancel services so I can’t do anything right now.
I’m reading some horror stories of people not having their communicator released by Brinks from their old alarm.com account. I’ve read complaints about having to speak with support for several hours, sometimes to no resolution. I’ve read one comment where their equipment was unregistered automatically after a week without any help from Brinks support. I’m curious to see how people’s experiences have been. Did you have to call Brinks to get them to do anything? It seems that they transfer you the wrong department or the people there have no clue what you’re talking about when you ask them to do this. Is there a specific department or extension I should be looking to talk to?
I’m planning on giving them a week after my service is officially cut off to release my communicator and delete the alarm.com account. If it doesn’t happen on its own, I will call them. I just want to be prepared and know what to expect.