Battery absent (SYSTEM) indicates that the panel battery is or was missing. To resolve the issue, verify that the panel battery is securely in place

Support
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1

Our Alarm panel shows this ‘‘Battery absent (SYSTEM) indicates that the panel battery is or was missing. To resolve the issue, verify that the panel battery is securely in place’’
We’ve remove the battery and plugged it back in it shows 97% and charging but on portal it still shows this message, what can we do to resolve this issue?

2

This is likely a firmware related issue, but to verify and provide accurate steps can you send a private message confirming which subscription location this is referencing?

3

Got the message. First try updating firmware using the steps linked below. The patch tag must be entered to download firmware. Update to 4.3.0 first, then to 4.4.1.