Alert message

Hello, for the past 3 days after having my system armed away upon entering the exit/entry delay Door and entering the code to disarm an alert is created and alarm is activated is there a glitch that is possible with my panel ? Would calibrating the touch screen effect this? Iam confused as to why this would be happening ?
Thank You

Is the panel saying you’re entering the wrong code and continuing to countdown? Or is it not responding to your touches at all? Or is the alarm going off immediately when you enter the code?

Thank you Ryan, as I suspected it was user error on the panel not the panel itself the letter 9 us to close to the erase button when hitting 9 it hit erase simultaneously lol thank you for responding , it’s too bad the keypad keys can’t be enlarged for easier use

Thank You