Alarm.com Thermostat no longer following schedule

[andrew]

We have 3x ADC-T2000 thermostats that have worked fine for years with our 2gig GC2 panel. We’re having intermittent connectivity problems and the thermostats are not following the schedule. I’ve tried:

• Turning schedules on/off
• Modifying schedules
• Rebooting the panel
• Rebooting the thermostats

When the panel reports a failed device I try to remove it and re-add it but it doesn’t appear to be removed. Also, when I access the Z-Wave settings on the controller and try to remove the thermostats it never gets past the “discovering network”.

The only thing that changed recently is we upgraded the panel firmware to 1.19 and replaced the 3g cell module with 4g but I can’t say for sure the issue started around that time as we weren’t using the heat as much as we are now.

[jwcsurety (Jason)]

After the steps you have taken, I would next remove the thermostats from the panel, wait 10 minutes, then re-learn the thermostats.

How To Add/Remove Z-wave device and run a Network Rediscovery with 2GIG

This guide covers the various Z-Wave pairing processes with the 2GIG Go!Control and GC2. 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network: Click on Services Then on Z-Wave Tap the Wrench Icon Enter your Installer Code Tap on Remove Devices While the panel is listening, utilize the Z-Wave devices add/remove feature (see device manual) 2. Add a Z-Wave device Once the device is disassoci…

Any luck with new schedules after re-adding the thermostats?

[andrew]

OK thanks, I was missing the step of pressing a button on the thermostat to remove them from the panel. I removed all 3 thermostats, factory reset them, and re-added them. I will test schedules again now.