Can you try updating the firmware of that panel via the steps here:
I have seen prior cases where a panel cannot communicate with ADC, however can still reach the Qolsys firmware server. Any change after that?
If you are not able to update your panel’s software using the Wi-Fi connection, follow the steps below to use an SD card:
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Insert a micro SD card into your computer. *(We recommend using a “class 4” or higher micro SDHC card with 4gb-16gb storage space)
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Click the download link below (we recommend saving it to your desktop)
DOWNLOAD SOFTWARE PATCH -
Once the file is downloaded:
- Locate the file called “Software-Patch-270.zip”
- Right click this file and select “Unzip” or “Open”
- You should see a folder with three (3) files inside: “2.7.0rc26.20220331_b26_full_upgrade.zip” “release.txt” and “signature”
- Drag ALL THREE files to your SD card. These are the ONLY files you’ll need, so delete ANY other files
- Safely remove the SD card from your computer
- Slide your micro SD card into the slot on the right side of the IQ Panel.
- Swipe down from the top of the screen and touch “Settings”
- Touch “Advanced Settings” and enter a valid installer code (default is 1111)
- Touch “Upgrade Software”
- Touch “Upgrade Using SD Card”
- The panel will search the SD Card for the patch and begin downloading it automatically.
- Once complete touch “OK” to reboot the panel. DO NOT TOUCH THE SCREEN. The update process will take approximately 5 minutes. After the panel reboots the home screen will appear and the LED will turn green.
- Eject the SD Card:
- Swipe down from the top of the screen and touch “Settings”
- Touch “SD Card”
- Touch “Unmount SD card”
- Remove the SD Card from the side slot by pushing it in slightly, it should then “spring” back out