Over the past few weeks Alarm.com has been updating firmware in older cameras and SVR’s. Over 95% of video devices have been updated automatically but some devices that have been offline or have poor connectivity have not been updated.
Starting next week, those devices may not be able to support display of the camera’s name and timestamp in the on-screen display, and starting later this month, SVRs may no longer support video recording or playback.
If you have an older Alarm.com video device that has not been updated automatically, you will see a new trouble condition in the app and on the Alarm.com website for “out-of-date firmware for video devices” so that you can execute the upgrade yourself.
Use these steps to upgrade your camera firmware.
- Log into the Customer Website.
- Click Video .
- Click Settings .
- Using the Video Device dropdown menu, select the video device to update.
- Click Video Device Info .
- In Firmware Version , click Update Firmware to send the update to the video device.
The following table lists the minimum firmware version to which each video device must be updated to resolve the trouble condition:
Video device | Firmware version |
---|---|
2GIG-HD100 | 1908091 |
ADC-CSVR126-16CH | V4.1.10.190531 |
ADC-CSVR126-8CH | V4.1.10.190531 |
ADC-SVR100 | ND8220-ALAM-1.5.0.2 |
ADC-SVR122 | ND8211W-ALAM-1.0.1.9 |
ADC-V510 | TC5333-TCAL-0108f9 |
ADC-V520 | IP8135W-ALAM-0100i6 |
ADC-V520IR | IP8136W-ALAM-0101f6 |
ADC-V521IR | IP8137-ALAM-0100d2 |
ADC-V522 | IP8168-ALAM-0100g4 |
ADC-V522IR | IP8168-ALAM-0100g4 |
ADC-V523 | 0.5.1.011 |
ADC-V610PT | TC5633-TCAL-0108a1 |
ADC-V620PT | PT8133-ALAM-0102c6 |
ADC-V622 | 0.5.4.003 |
ADC-V700X | IP7330-ALAM-0106a1 |
ADC-V720 | IP8337-ALAM-0100d6 |
ADC-V720W | IP8333-ALAM-0101e2 |
ADC-V721W | IB8331-ALAM-0100f6 |
ADC-V722W | IB8363-ALAM-0100g4 |
ADC-V723 | 0.5.1.011 |
ADC-V820 | FD8134-ALAM-0101b2 |
ADC-V821 | 1909021 |
ADC-V910B | 0.5.1.001 |
ADC-VC725 | V5.3.0OP.190508 |
ADC-VC726 | V5.4.5.190508 |
ADC-VC736 | V5.4.5.190508 |
ADC-VC825 | V5.3.0OP.190508 |
ADC-VC826 | V5.4.5.190508 |
ADC-VC836 | V5.4.5.190508 |
ADC-VS1 | VS7100-ALAM-0107a1 |
ADC-VS120 | VS8102-ALAM-0100f4 |
ADC-VS121 | VS8100-ALAM-0102h |
ADC-VS420 | VS8401-ALAM-0100e4 |
If you have any questions just ask. We’re here to help.