Alarm.com camera firmware update notice (10/11/2019)

Over the past few weeks Alarm.com has been updating firmware in older cameras and SVR’s. Over 95% of video devices have been updated automatically but some devices that have been offline or have poor connectivity have not been updated.

Starting next week, those devices may not be able to support display of the camera’s name and timestamp in the on-screen display, and starting later this month, SVRs may no longer support video recording or playback.

If you have an older Alarm.com video device that has not been updated automatically, you will see a new trouble condition in the app and on the Alarm.com website for “out-of-date firmware for video devices” so that you can execute the upgrade yourself.

Use these steps to upgrade your camera firmware.

  1. Log into the Customer Website.
  2. Click Video .
  3. Click Settings .
  4. Using the Video Device dropdown menu, select the video device to update.
  5. Click Video Device Info .
  6. In Firmware Version , click Update Firmware to send the update to the video device.

The following table lists the minimum firmware version to which each video device must be updated to resolve the trouble condition:

Video device Firmware version
2GIG-HD100 1908091
ADC-CSVR126-16CH V4.1.10.190531
ADC-CSVR126-8CH V4.1.10.190531
ADC-SVR100 ND8220-ALAM-1.5.0.2
ADC-SVR122 ND8211W-ALAM-1.0.1.9
ADC-V510 TC5333-TCAL-0108f9
ADC-V520 IP8135W-ALAM-0100i6
ADC-V520IR IP8136W-ALAM-0101f6
ADC-V521IR IP8137-ALAM-0100d2
ADC-V522 IP8168-ALAM-0100g4
ADC-V522IR IP8168-ALAM-0100g4
ADC-V523 0.5.1.011
ADC-V610PT TC5633-TCAL-0108a1
ADC-V620PT PT8133-ALAM-0102c6
ADC-V622 0.5.4.003
ADC-V700X IP7330-ALAM-0106a1
ADC-V720 IP8337-ALAM-0100d6
ADC-V720W IP8333-ALAM-0101e2
ADC-V721W IB8331-ALAM-0100f6
ADC-V722W IB8363-ALAM-0100g4
ADC-V723 0.5.1.011
ADC-V820 FD8134-ALAM-0101b2
ADC-V821 1909021
ADC-V910B 0.5.1.001
ADC-VC725 V5.3.0OP.190508
ADC-VC726 V5.4.5.190508
ADC-VC736 V5.4.5.190508
ADC-VC825 V5.3.0OP.190508
ADC-VC826 V5.4.5.190508
ADC-VC836 V5.4.5.190508
ADC-VS1 VS7100-ALAM-0107a1
ADC-VS120 VS8102-ALAM-0100f4
ADC-VS121 VS8100-ALAM-0102h
ADC-VS420 VS8401-ALAM-0100e4

If you have any questions just ask. We’re here to help.

I have (2) cameras (ADC-V520IR with firmware IP8136W-ALAM-0101f6).
The surety alarm.com site allowed me to update the firmware to the latest.

I have a third identical camera, bu the surety site does not have the option to update the firmware. Do I need i need to unlock the camera somehow? The video device info give similar info, but not the firmware.

We can send an update remotely if the camera is connected. Would you like me to do this now?