I can confirm that only christmas tree2 is reporting in Alarm.com. Tree1 doesnt show up at all, I have sent additional commands at this time to see if I can get it to show up.
If its not reporting in ADC at all, we cant send commands to it (like to delete it). Its possible the switch 7 needs to be factory reset (steps would be found in the manual) then cleared from the panel’s network.
Looks like you can factory reset the switch 7 by Pressing and holding the learn button for 20 seconds or more. Fades blue LED in and out slowly
Interestingly, I was just on Aeotec website and it lists alarm.com compatibility but references a “custom firmware update”
Custom firmware for the device or for the panel?
Firmware for the panel can be found here: