ADC-V520IR Issue

I purchased a Vivint branded ADC-V520IR and successfully installed it on my Suretycam/ account. During the setup it also upgraded to the latest firmware. shows IP8136W-ALAM-0100e and my wireless signal is showing 99%. I am having an issue when trying to set my recording schedule based on an unlocking event. I tried to set an initial schedule as a test which would record video when my Yale lock was unlocked with a code. I walked outside and locked the door then a few minutes later I unlocked the door with my code. The first few times it captured 1 second of video. After that it would inconsistently capture the 1 sec video. It never recorded anything longer regardless of what I changed my video settings to.
I was able to view live video throughout this entire period and have not had a problem with it.

I am also a bit confused regarding the length of the video. I cannot tell if it’s set per my setting (15 seconds) or the 50-60 seconds states will be captured.

Please let me know if any other information is needed.


Let me look into that for you. Can you provide the MAC Address of the camera you’re working with?

Hi Jay -

As requested: 0002D12DD304

Let me know if you need anything else.

Thanks for that info, I’ll look into this and get back to you here.