Account stuck in processing

I just signed up and my acccount still says processing. I haven’t gotten any info either.

Happy to assist, although I would urge emailing since this involves an order and may require personal info.

I took a look at this though and it looks like there have been four emails sent out by our customer service team regarding an incorrect cellular serial number submitted in your order survey. You can send the correct number to our team at Service orders cannot be processed without a valid cellular serial number.

This module check tool will help you verify the number provided is correct. On Verizon Modules the required number is labeled “ADC” On AT&T modules it is labeled “IMEI.”

Looks like this is regarding a GC3. If so the video below shows how to find the appropriate number. You can email the number to and reference your order number.

I just resubmitted the correct serial number.